This folder contains 246 articles

How-Tos and Troubleshooting

The Attendance Summary Widget for Total Enrolled Does not Match the Total of Active Students
Issue The Attendance Summary widget on the Home page for total Enrolled does not match the total number of active students. Cause The Enrolled number ...

Tue, Aug 19, 2025 at 5:50 PM

TX - How to Update Attendance Reporting Periods After a Calendar Change is Made
Please follow the steps below to update Attendance Reporting Periods (ARP) when a Calendar (DAY) change is made and the number of days in the Attendance Rep...

Fri, May 30, 2025 at 7:42 AM

TX Only - Why Can't Attendance be Initialized when a Term Date is not a Student Attendance Date?
Issue The Initialize Attendance process does not include Teacher Only days with waiver minutes as valid Term (TRM) start or end dates. NOTE: For P...

Tue, Jul 15, 2025 at 1:50 PM

Unable to Print Attendance Report via Parent Portal
Parent receiving alert error when attempting to print attendance report via Parent Portal  Cause Parent Portal Group does not have READ permiss...

Mon, Nov 18, 2024 at 6:21 PM

User is Getting an Error on the Classroom Attendance page of "Column 'A-1' does not belong to table DtOUT"
User is getting an error on the Classroom Attendance page of "Column 'A-1' does not belong to table DtOUT" Environment Schedul...

Wed, Nov 20, 2024 at 11:02 AM

Weekly Engagement Report not Running for the First Week of School
Issue Weekly Engagement Report gives "No Information is available" error when run for the first week of school Cause Terms at the school ...

Wed, Nov 27, 2024 at 9:32 AM

What are the Different Attendance Count Type Options for Attendance Letters?
What are the different Attendance Count Type Options for Attendance Letters? Note: This applies to Site Based and District Attendance Letters Use ...

Mon, Nov 25, 2024 at 10:16 AM

What Attendance Reports Can be Run for Students with Specific All Day Absence Codes?
What Attendance reports can be run for students with specific All Day Absence Codes?  When run, the following two reports will generate All Day Absence ...

Thu, Nov 14, 2024 at 10:55 AM

What Changes will Occur When Using District Attendance Letters?
When school based Attendance Letters are disabled in District Settings, a few changes will occur: On the Student Attendance page, the Attendance Letter Co...

Wed, Nov 27, 2024 at 10:42 AM

What is a Non-Conflict Period and When to Use It
What is a Non-Conflict Period? A Non-Conflict Flex Period is a special scheduling designation used in the Master Schedule to allow students to be sched...

Wed, Aug 20, 2025 at 8:07 AM