This folder contains 34 articles

How-To's and Troubleshooting

How to Set a User as an Administrator Role in Classlink via OneRoster Export
Issue: Setting a user as an Administrator Role in Classlink using the OneRoster Export.  Resolution:  To set a user as an Administrator Role for Classl...

Tue, Feb 18, 2025 at 9:03 AM

How to Set Up Google Integration to Sync a Specific Grade Range
How to set up the Google Directory Sync to synchronize a specific grade range 1. Navigate to Google Apps Integration 2. Enable Suspend accounts outs...

Tue, Mar 11, 2025 at 10:43 AM

In Aeries, is it Possible to Limit the Schools that are Sent to a 3rd Party Vendor through the API?
Question In Aeries, is it possible to limit the schools that are sent to a 3rd Party vendor through the API? Answer If you are using the API as your i...

Thu, Apr 3, 2025 at 1:40 PM

Non Hosted - ParentSquare SSO Error
Issue:  Non-Hosted Customer encounters an error after clicking on the Communications button within Aeries to access the ParentSquare Site. Error Message...

Wed, Oct 16, 2024 at 5:17 PM

OneRoster API Error Message: Academic Sessions
Error message "Sequence contains more than one matching element" returned when accessing the /academicsessions endpoint in the OneRoster API ...

Wed, Aug 13, 2025 at 11:14 AM

School Year in OneRoster API Extracts a Future Year
Sections in the OneRoster API show next year as the academic year for schools using Class Calendars Cause: Class Calendars do not cover the entire year....

Fri, Feb 21, 2025 at 7:26 AM

Student Not Appearing in Schoology
A student's classes are not appearing in Schoology even though their enrollment/class data is available through the API Environment: OneRoster API ...

Fri, Sep 19, 2025 at 4:06 PM

Switching from Mosaic SFTP to API
As of May 2024, Our Integrations received a notice that enabled the feature to allow customers to use the functionality of the Aeries API from their Integra...

Wed, Jul 31, 2024 at 9:54 AM

TIPWeb-IT via 3rd Party Systems Connections - Assets Not Populating
Issue  Unable to establish a connection with vendor TIPWeb-IT   Student Assets provided by TIPWeb-IT is not populating    Cause  In the 3rd Party Sys...

Mon, Oct 21, 2024 at 2:10 PM

What are the Scheduled Processes for Google?
What are each of the Scheduled Processes for Google in the ScheduledProcesses table of the AeriesReporting database? ProcessType Google Apps Integra...

Thu, Apr 3, 2025 at 10:23 AM