This folder contains 34 articles

How-To's and Troubleshooting

Google - Properly Populating Staff Root Org Unit
What should be entered in the Staff Root Org Unit field  on the Directory Sync Settings tab of the  Google Staff Integration page when the root staff org u...

Mon, Nov 25, 2024 at 9:49 AM

Google - Properly Populating Student Root Org Unit
What should be entered in the Student Root Org Unit field  on the Directory Sync tab of the  Google Apps Integration page when the root student org unit is...

Mon, Nov 25, 2024 at 9:49 AM

Google Apps Integration Push All Students to GAFE
Below is an explanation of how the Google Apps Integration Page works when a single school is selected on the Maintenance Functions Tab under Account Mainte...

Thu, Feb 13, 2025 at 7:22 AM

Google Error - Unauthorized client or scope in request
Error message on Google Apps Integration page: "Error:"unauthorized client". Description:"Client is unauthorized to retrieve access tok...

Tue, Jun 17, 2025 at 7:31 AM

Google Integration Error Message: Google.Apis.Requests.RequestError
Issue Google Directory Sync Error message: Google.Apis.Requests.RequestError Not Authorized to access this resource/api [403] Errors [ Message[Not Authorize...

Tue, Jun 24, 2025 at 9:37 AM

Google Student Accounts Getting Disabled in Summer School after New Year Rollover
A Summer School has students whose Google Accounts are getting suspended after New Year Rollover because the students do not have an active Student record i...

Thu, Apr 3, 2025 at 8:47 AM

How to Add The Titan Icon to the Parent/Student Portal Navigation Tree
Adding the Titan icon to the Parent Portal so parents may navigate directly to the Titan system. From here, the parent may work with the Titan system. ...

Sat, Aug 10, 2024 at 6:22 PM

How to create Google accounts for pre-enrolled students
Pre-enrolled students are not included in the Google Integration scheduled processes but can be created manually (HAS TO BE AT THE SCHOOL LEVEL NOT DISTRICT...

Tue, Apr 8, 2025 at 12:58 PM

How to Delete an API Integration That is no Longer Being Used
How to Delete an API Integration that is no longer being used From the Navigation Menu>Security, select the API Security page On the API Security p...

Fri, Aug 1, 2025 at 10:31 AM

How to Pause a Vendor from Accessing Data via API
How to pause API connections with a Vendor Requests to pause an API connection must be requested directly with the vendor.  Please note that Aeries ...

Tue, May 27, 2025 at 10:20 AM