This folder contains 20 articles
How-To's and Troubleshooting
If a student has a restriction on one of their Contact records, how to verify the Portal Account? When a Student has a restricted Contact record in Ae...
Wed, Nov 6, 2024 at 3:51 PM
How to make Parent/Guardian Education Level required during the Parent Data Confirmation process Step 1: Go to the District Settings page and select Cha...
Sat, Aug 10, 2024 at 6:22 PM
When a parent chooses Decline to State on the Income Survey, a Free and Reduced (FRE) record is not created. https://support.aeries.com/support/solution...
Mon, Aug 12, 2024 at 3:41 PM
Parent Portal accounts do not have the State Test Score Reports view. Cause The Parent Portal Security Group has not been given the appropriate Securit...
Thu, Aug 15, 2024 at 3:23 PM
How to add a Portal Document in a different language for Parent Data Confirmation or Online Enrollment Step 1: Go to the Portal Documents Page This pa...
Sat, Aug 10, 2024 at 3:57 PM
How do you query parents who haven't completed Parent Data Confirmation? Aeries has the Data Confirmation Status Report Report Overview: The ...
Thu, Sep 5, 2024 at 7:59 AM
Issue: Student/Parent did not receive an email verification when their Portal Account was created Student/Parent selected Forgot Password to reset their...
Sat, Aug 10, 2024 at 6:16 PM
When Parents/Guardians are going through the Parent Data Confirmation process they are not seeing the Authorizations tab Causes The Portal Group for...
Tue, Oct 22, 2024 at 1:45 PM
Question: What permissions does a User need to be able to Print the Data Confirmation Status report Answer: To be able to print the Data Confirmation Re...
Sat, Aug 10, 2024 at 3:01 PM
Issue When printing the Data Confirmation Report it shows last year's or previous year's results/dates Cause The Data Confirmation Status repo...
Sat, Aug 10, 2024 at 3:52 PM