Issue
Student's name was incorrect in Aeries but was fixed. Now student's name is correct in Aeries but is not updating/changing in Google.
Student's name was incorrect in Aeries but was fixed. Now student's name is correct in Aeries but is not updating/changing in Google.
Environment
Districts using Google Integration
Cause
The student's account has already been linked via Google Integration with the incorrect name
Resolution
The name must be updated in the Google Admin Console once it is fixed in Aeries.
Google Admin Console steps, please reach out directly to Google for further help:
Note: If student email format uses name data, add the old email account to the Alternate Email alias to allow access to prior work.