Reset multifactor authentication for a user who has already gone through the setup process In Aeries: Step 1: Navigate to Security > Users ...

Running the Report: The 'Users with Invalid Passwords' report is resource-intensive and can strain the reporting servers if executed multiple ti...

This article details how to view a School Site School Number. This information can be used when working with a 3rd Party vendor to Integrate with the Aeries...

On the Profile page, a user can't see any classes listed on the Class Summary section.  This is occurring prior to school starting the new year. ...

​​​​ Question: If a Teacher is also a Part-Time Administrator or Counselor and needs to have additional User-type permissions, how is that accomplished? ...

There are three main SQL tables used by Aeries to implement security:  UGN – Stores information about Users and Groups UGA – Stores information about Use...

Issue: One or more User (UGN) records are missing after rollover Cause: This is due to the New Year Rollover UGN logic - if an account hasn't log...