Navigating Freshdesk

Table of Contents - Quick Links
504 Plans Academic Plan Aeries API Aeries Apps Aeries Client Version Aeries Conferences Aeries DBA Tools Aeries Hosted Services Analytics ...
Mon, Jun 7, 2021 at 8:20 PM
Common Acronyms
The chart below provides a listing of common acronyms and their descriptions. Acronym or Other Abbreviation Description CAHSEE California High Sc...
Mon, Jul 19, 2021 at 7:31 PM
COVID-19 Coronavirus Updates
For up-to-date information regarding COVID-19 Coronavirus and successful implementation of Aeries see:  COVID-19 Coronavirus Updates located in Freshdesk Fo...
Mon, Apr 27, 2020 at 3:51 PM
How does a district stay informed of Aeries Updates/Revisions or Known Issues?
Only Freshdesk login users have the ability to follow Aeries Forums. Known Issues Forum The Known Issues Forum displays issues or key updates that have...
Tue, May 14, 2019 at 10:46 AM
How is an article in Freshdesk printed?
Documentation can be printed as a complete document (include all articles) or by a specific article.   To print all articles in a folder, click the print ...
Tue, Jan 8, 2019 at 1:03 PM
How does a district report an issue or submit a feature/programming request?
If there's an issue in Aeries, please contact Aeries Support at 888.324.5363 for assistance.   If there's a feature or enhancement that a dist...
Tue, May 14, 2019 at 10:46 AM
How upload a copy of a district's database to Aeries Support via SFTP
Aeries Software has a Secure FTP server to protect your data during transfers. SFTP requires a dedicated client for transferring files to our network; conne...
Mon, Aug 9, 2021 at 11:40 AM