This folder contains 8 articles

Navigating Freshdesk

Table of Contents - Quick Links
504 Plans Academic Plan Aeries API Aeries Apps Aeries Client Version Aeries Conferences Aeries DBA Tools Aeries Hosted Services Analytics ...

Mon, Dec 18, 2023 at 4:52 PM

Common Acronyms
The chart below provides a listing of common acronyms and their descriptions. Acronym or Other Abbreviation Description CAHSEE California High Sc...

Mon, Feb 27, 2023 at 6:59 AM

COVID-19 Coronavirus Updates
For up-to-date information regarding COVID-19 Coronavirus and successful implementation of Aeries see:  COVID-19 Coronavirus Updates located in Freshdesk Fo...

Mon, Apr 27, 2020 at 3:51 PM

How does a district stay informed of Aeries Updates/Revisions or Known Issues?
Known Issues  Aeries Version Revision Notes Overview  ↑ NOTE:  Only Freshdesk login users have the ability to follow Aeries Forums.  The Su...

Tue, Sep 5, 2023 at 11:04 AM

How is an article in Freshdesk printed?
Documentation can be printed as a complete document (include all articles) or by a specific article.   To print all articles in a folder, click the print ...

Tue, Jan 8, 2019 at 1:03 PM

How does a district report an issue or submit a feature/programming request?
If there's an issue in Aeries, please contact Aeries Support at 888.324.5363 for assistance.   If there's a feature or enhancement that a distri...

Tue, May 14, 2019 at 10:46 AM

How to upload a copy of a district's database to Aeries Support via SFTP
Aeries Software has a Secure FTP server to protect your data during transfers. SFTP requires a dedicated client for transferring files to our network; conne...

Wed, May 24, 2023 at 10:28 AM

Documentation Standards
Default Article Template FreshDesk Templates Snagit Screenshots Boxes Callouts  Arrows Highlighting Shortcuts Alt Tags Miscellaneous Text Formatti...

Tue, May 3, 2022 at 8:57 AM