Overview ↑
The App Feedback page allows staff with Read permission to the App Feedback (FBK) security area to view feedback that is submitted by Aeries Mobile Portal App users.
If parents or students have difficulty using the Aeries Mobile Portal App, or have a question, they can tap Report a problem on the login screen, or tap More > Settings and then Report a problem at the bottom of the list. They choose a problem type (for example, Login Issue), enter a comment, and can check Receive response from school. The feedback is sent to Aeries and saved in the district's Feedback (FBK) table, where it appears on the App Feedback page.
Security for the Mobile App Feedback ↑
Admin logins will automatically have access to the App Feedback page without any additional security setup. Users will need Read permission to the App Feedback (FBK) security area in order to see the App Feedback node in the navigation as well as allow read only access to the information on the page. Users with Update permissions will allow them to make changes to the App Feedback page. Please see the Security article for more detailed information on how to set up permissions for users and groups.
Security ↑
Table | Permission | Description |
|---|---|---|
| Feedback (FBK) | Read Update | View page Update records (Only staff viewing or managing the feedback table need permissions to FBK) |
App Feedback Page ↑
The App Feedback page is found within School Info > Others in the navigation and displays a list of feedback submitted from Aeries Mobile (Parent and Student) App, Teacher App, or the Aeries Student App. Users with update permissions to this page can mark feedback as resolved or add comments in the Notes area. Changes are saved automatically on this screen. Feedback is kept for the school year it was sent in; the list starts empty in each new school year. The App drop-down will allow the user to select from either All Apps, Aeries Mobile Portal, Aeries Teacher or Aeries Student. Depending on the selection, the list will display feedback reported only from the Aeries Mobile Portal App used by parents and students, feedback reported by Teachers from the Teacher App or a combination of all feedback submitted from all Apps (excluding the EM2 app).
Selecting a record will open an App Feedback Details page. Additional information will display such as the problem category, the Device name, App and Version information, and a "Receive Communication" indicator. If this field is "True", the student/parent has requested a communication follow-up for this issue. The Save button at the bottom will save changes to this screen. Closing the window using the 'x' will also automatically save any changes made.
Filters can be used at the top of each column to limit or filter the data on the page.
Additionally, clicking on the column headers will sort the information in either ascending or descending order. There is a "Hide Resolved" button that will hide all feedback entries marked as resolved.
